Policies & Plain English.

What we collect

When you place an order we collect your name, delivery address, email address and phone number. If you contact support or sign up for an email offer, we collect your email address and whatever you write to us.

We also collect basic technical information automatically — your approximate location by IP, browser type, the pages you visited and how you arrived at the site.

What we collect it for

• Orders and delivery. To process payment, pack your order, and give the freight carrier the address and phone number they need to deliver it.
• Support and warranty. To answer your questions and to verify a warranty claim against your original order.
• Delivery updates. To send you order confirmation and SMS tracking.
• Marketing, only if you ask for it. If you give us your email for an offer or join the list, we'll send occasional emails. Every one has a one-click unsubscribe.

We do not use your personal information for any purpose beyond these without asking you first.

Payments

Payments are processed by a secure third-party payment provider. Your full card number never reaches our servers and we never store it. The provider handles the card data under its own PCI-DSS obligations. We receive only the outcome of the transaction and the last four digits, so we can match a payment to an order.

If you pay with Apple Pay, Google Pay or Revolut Pay, that provider collects and handles your information under its own privacy policy.

Cookies, pixels and analytics

This site uses cookies and similar tracking technologies. Specifically:

• Essential cookies — keep your cart and session working. These can't be turned off without breaking checkout.
• Analytics (Google Analytics 4) — tells us which pages people read and where they drop off, in aggregate. Google processes this data under its own terms.
• Advertising pixels (Meta Pixel) — lets us measure which ads led to sales and show ads to people who visited but didn't order. This means Meta receives a record that your browser loaded this page.
• Local storage — if you enter your email for a discount code, we store that email and the code in your browser so we can show it to you again on your next visit.

You can block or delete cookies in your browser settings, and you can opt out of personalised advertising through your Google and Meta ad settings. Blocking analytics and advertising cookies will not stop you from ordering.

Who we share it with

Only the parties who need it to complete your order: our payment provider, our freight and delivery carriers, our email service provider, and our analytics and advertising providers as described above. Each of them is bound to use the information only for the service they provide to us.

We may also disclose information where the law requires it — for example a court order or a lawful request from a regulator.

Overseas disclosure

Some of our service providers — analytics, advertising and email — store data on servers outside Australia, including in the United States and the European Union. By ordering or subscribing you consent to that transfer. We only use providers that commit to protecting the information to a standard comparable to the Australian Privacy Principles.

How long we keep it

Order and transaction records are kept for seven years, which is what Australian tax and business record-keeping rules require. Marketing contacts are kept until you unsubscribe. Support correspondence is kept for three years so it covers the full warranty period.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not legally required to keep it. Email support@embragrill.com and we'll respond within 30 days.

If you're not happy with how we handled your privacy, tell us first and we'll try to fix it. If you're still not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Prices and GST

All prices displayed on this website are in Australian dollars. Embra Grill is not registered for GST, so no GST is charged on your order. The price you see is the price you pay — free Australia-wide delivery is included, and there are no handling or surcharge fees added at checkout.

We can change prices at any time, but a change never affects an order you've already placed and paid for. Launch pricing is limited to the advertised launch batch and ends when that batch sells out.

When the contract is formed

Adding an item to your cart or submitting an order is an offer to buy. Our order confirmation email is an acknowledgement that we received it — not yet an acceptance.

Payment

We accept Visa and Mastercard, plus Apple Pay, Google Pay and Revolut Pay. Payment is taken in full at the time you order.

Payments are processed by Revolut. The charge appears on your statement as Embra Grill. Payments are collected by Alexandre Rizzo, the sole trader behind Embra Grill, as set out in the contact details below. If you do not recognise a charge, email us before contacting your bank and we will sort it out the same business day.

Product information

We describe the product as accurately as we can. Photographs and video on this site show the BBQ in typical use; styling props, food, tools and accessories in images are not included unless they're listed in "What's Included" or added as a paid add-on at checkout.

Dimensions are approximate and measured from the assembled unit. Minor variations in finish or hardware can occur between production runs.

Intended use — domestic LPG only

The gas bottle itself is not included and is not supplied by us. Warranty cover does not extend to damage caused by use outside these conditions, by unauthorised modification, or by failure to follow the supplied instructions.

Comparison claims

Where we compare our price to other products, we're comparing publicly advertised Australian retail prices for 6-burner gas BBQs of a comparable specification at the time of writing. Those prices are set by their own sellers and change without notice. We don't claim any affiliation with, or endorsement by, any other brand mentioned.

Your responsibilities

• Give us a correct and complete delivery address and a contactable phone number.
• Be available, or arrange for someone to be available, to receive a kerbside pallet delivery.
• Assemble and use the BBQ in line with the supplied instructions.
• Don't use this website unlawfully, or copy our content, images or video without permission.

Liability

Nothing in these terms limits any right you have under applicable federal or state consumer protection law, including your state's implied warranty rules, and any part of these terms that tried to would have no effect to that extent. Subject to that, our liability for any claim relating to the product is limited, at our option, to replacing the product, supplying an equivalent product, repairing it, or refunding the price you paid.

Governing law

Embra Grill is operated by Alexandre Rizzo, a sole trader registered in Australia under ABN 62 842 196 400, of 45 Railway Road, Blacktown NSW 2768, Australia. These terms are governed by the laws of New South Wales, Australia.

This does not reduce your rights. The Australian Consumer Law applies to goods supplied to consumers in Australia regardless of the governing law stated here, and nothing in these terms excludes, restricts or modifies the consumer guarantees it gives you.

Cost and coverage

Delivery is free to every address in Australia. There is no metro surcharge, no regional surcharge and no handling fee. We do not currently ship outside Australia.

Dispatch and delivery times

Orders are dispatched within 48 hours of payment clearing, on business days. Counted from the moment you order:

These are estimates from our freight partners, not guarantees. Peak periods, weather events and carrier delays can push them out. If your order is going to miss the estimate by a wide margin we'll email you.

A very small number of remote postcodes and offshore islands need an extra transit leg. If yours is one of them we'll contact you with the revised timeframe before dispatch, and you can cancel for a full refund at that point.

Tracking

You get an email confirmation immediately, and an SMS with a tracking link as soon as the carrier scans your order. You can follow it from the warehouse to your door.

How it arrives

The BBQ ships flat-packed on a pallet and is delivered kerbside. The carrier will not carry it through the house, into the backyard or up stairs. Assembled weight is around 65 kg and the carton is heavier again — please have a second person available on delivery day.

If nobody is available, the carrier will follow its own card-and-redeliver or depot-collection process. Repeated failed delivery attempts may incur a carrier fee, which we'll pass on at cost.

Insurance and risk

Every shipment is insured in transit at our cost. Risk of loss or damage stays with us until the order is delivered to your nominated address. If it's lost in transit, we replace it — you don't chase the carrier, we do.

Damaged on arrival

Address changes

Email us as soon as possible. We can usually change the delivery address before dispatch. Once the pallet is with the carrier, a redirection depends on the carrier and may not be possible.

30-day satisfaction guarantee

Cook on it for a month. If it isn't what you expected, you can return it for a full refund of the purchase price. Here's how it works:

1. Email support@embragrill.com within 30 days of delivery with your order number and a sentence on why it's going back.
2. We reply with return instructions and the return address, usually the same business day.
3. Send it back in resellable condition — cleaned, complete with all parts and accessories, and repacked in the original carton where possible.
4. Once it arrives and passes inspection, your refund is processed within 5 business days to the original payment method.

Return freight for a change of mind is at your cost. If the BBQ is faulty, damaged, or not as described, we cover the return freight and you're not out of pocket.

"Resellable condition" means normal use and cleaning — a bit of cooking residue is expected and fine. Heavy grease build-up, rust from being left uncovered in the weather, dents, modifications or missing parts may reduce the refund or make the item ineligible for a change-of-mind return.

3-year warranty

The warranty runs for three years from the date of delivery and covers manufacturing defects in normal domestic use, including:

• Burners, burner tubes and ignition components
• Frame, cabinet and hood, including rust-through from a manufacturing fault
• Cast iron cooking grates
• Side burner assembly
• Rotisserie motor, spit rod and forks

It does not cover: normal wear and cosmetic marking; surface discolouration or heat staining from use; rust caused by leaving the unit uncovered or uncleaned; damage from commercial use, natural gas conversion, unauthorised modification or repair; damage from misuse, accident, or failure to follow the supplied instructions; or the gas bottle, which we don't supply.

To claim, email support@embragrill.com with your order number and photos of the fault. We'll assess it and, at our option, send a replacement part, replace the unit, or refund it. Most burner and ignition claims are resolved by posting you the part.

Gas compliance documentation available upon request.

Replacement parts after the warranty

We stock burners, grates, ignition components, regulators, hoses and rotisserie parts for this model and sell them to past customers at cost plus freight. Email support with your order number and the part you need.

Your Australian Consumer Law rights

A major failure is, for example, a product that is unsafe, that is substantially unfit for its normal purpose, or that differs significantly from what was described. In that case you choose between a refund and a replacement — we don't get to insist on a repair.

You can find out more about your rights at accc.gov.au/consumers. Our contact details for any warranty or consumer-law claim are in the Contact section below.